Dear User

At Prodeseg we take the handling of your personal data seriously. That is why we make available to you the following Privacy Policy, through which we inform you, in accordance with the Organic Law on Personal Data Protection (LOPDP) in Ecuador, of the treatment we carry out regarding the information you provide us, the purposes for its treatment, among other important aspects for your consideration.  

In this document we inform you, in particular, of:

1. The type of personal information we collect, its origin, and the purposes for its processing, specifically.
2. The legal basis for the processing of the data.
3. Our information retention policy.
4. With whom we share said information.
5. The means through which you can communicate with us to exercise your rights.

 

Data controller

PRODESEG S.A., with a registered office in the city of Quito at Av. Pampite y Chimborazo Centro Plaza, Office 209, 170901, acts as the controller of your personal data that may be stored in our systems.

This information may come from our website, from quoters, as well as from the information you provide us through communication channels such as chatbots and direct messaging on social networks such as Facebook and Instagram or through our referral system.

As required by law, we are responsible for your personal information, so we guarantee that we have implemented the necessary technical, organizational and administrative measures to protect it.

 

Purpose of processing and legal basis

PRODESEG collects your personal data in order to always offer you a better service. Due to the nature of our company, the data we process is collected to be transferred to the insurance company you decide to contract with after accepting a quote and starting the process.

We store your data from the moment you request more information about the service (landing and quote) until the commercial relationship between the parties is effectively terminated (end of the policy).

On each of our platforms, we handle information in accordance with the provisions of this privacy policy.

The purposes of processing your data as a customer include:

• To contact you.
• To provide you with a good service.
• To manage your policies, receive and send documentation, and check the status of your applications.
• To connect you with the insurer of your choice.
• To connect you with the insurer of your choice.

We inform you that we do not carry out profiling and therefore, in accordance with Ecuadorian law, we are prohibited from making automated decisions without your consent.  

By reading this document and clicking accept, you declare that you are aware of it and expressly authorize PRODESEG to process your personal data. This consent will be obtained by accepting the privacy notice through digital channels, verbally or other means used by PRODESEG.

 

Conservation time

We retain your data for the period necessary to fulfill the purposes outlined in this Policy or our data retention policies, unless a longer retention period is required by law.

 

Information storage

Depending on the purpose for which the data has been collected, it will be stored in one of the company's banks or databases.

 

Origin of personal data and subsequent processing

In addition to the information obtained directly from the owner, for the purposes of registering the PRODESEG file we may combine the information provided with other types of data collected from various sources, for example, other users, publicly accessible data and links from other websites.

Only if you have given your consent, your data may be used for the promotion of products and services; and/or be subject to transfer to one of the companies that make up the economic group.

 

Rights of the interested

You are in control of your personal data. As the owner or interested party of your personal information, you can request it directly from PRODESEG via email [email protected] the exercise of their rights in accordance with the LOPDP.

These exercisable rights are those indicated below:

• Access.

You may request PRODESEG access to all personal data and information on its treatment without justification and as long as this request is reasonable and does not constitute an abuse of rights.

• Rectification and update.

You can request PRODESEG that, if you verify that any data we keep about you is incorrect or out of date, we update or modify it.

Please note that it is your obligation that the information you provide to us is true and accurate. For our part, we carry out reviews and compare the information you provide us with public information or information available on pages of state authorities and publicly accessible.

• Elimination

You may request that we delete your personal data when there is no longer a reason for its processing, when our business relationship has ended or if its retention is no longer necessary for the purpose for which it was collected.

This right is subject to limitations by law. We may retain your information if an authority requires us to do so in the context of investigations or in the public interest or if there is a legal obligation to retain it for longer than previously established.

• Opposition. 

You may object to the use of your personal data if you verify that it is being processed for purposes other than those for which it was collected or is not necessary to maintain our business relationship.

• Suspension of treatment

You may request the temporary cessation of the processing of your data when:

• You dispute the accuracy of your personal data.
• The treatment we carry out is illegal.
• If PRODESEG no longer needs to process your personal data, but you may need it to formulate, exercise or defend claims.
• If you object to the processing of your data for the performance of a task carried out in the public interest or on the basis of a legitimate interest, while we verify whether the legitimate grounds for processing prevail over those of the interested.

 

Transfer of personal data

The information provided by users will be available to the owners. Personal information may only be accessed by authorized persons, and its circulation will be limited to the exercise of the purposes authorized by the user, without prejudice to compliance with legal and/or judicial orders that require access to the information provided by users, patients, guardians, suppliers, employees and contractors of PRODESEG.

 

Effects of providing personal data

The information provided to PRODESEG requires the free, prior, informed and express consent of the owner of the information, which will be obtained by physical or electronic means, so that it can be consulted later. Authorization is not required in cases of requests from public or administrative entities in the exercise of their legal functions, publicly known data or cases of medical or health emergencies:

• If the user considers that PRODESEG should not use or share his or her personal information, he or she must expressly state this to the official and/or employee who requested the respective authorization.
• Holders of personal data may at any time revoke the authorization granted for the processing of their personal data or request the deletion of such data, provided that this is not prevented by a legal or contractual provision.
• PRODESEG establishes simple and free mechanisms that allow the owner to revoke his authorization or request the deletion of his personal data, at least by the same means by which they granted it.

 

Changes in the data protection policy

Any updates to this document will be notified through the PRODESEG website or through the digital channels we have made available to you.

It is your responsibility to review them periodically. We will inform you of any details that may affect the processing of your personal data, without this affecting your rights as the data subject.