Privacy Policy

For PRODESEG, the handling of your personal data is important. That is why we put at your disposal the following Privacy Policy, through which we inform you, in accordance with the Organic Law for the Protection of Personal Data (LOPDP) in Ecuador, the treatment we carry out regarding the information you provide us , the purposes for its treatment, among other important aspects for your consideration.  In this document we inform you, in particular, of: 

1. The type of personal information we collect, its origin and the purposes for its processing, specifically 
2. The legal basis for data processing  
3. Our information retention policy
4. With whom we share this information 
5. The means through which you can communicate with us to exercise your rights

Responsible for the treatment PRODESEG SA, domiciled in the city of Quito at Av. Pampite and Chimborazo Centro Plaza, Office 209, 170901, is responsible for the processing of your personal data that may be stored in our systems.  This information may come from our website, from quotes, as well as from the information you provide us through communication channels such as chatbots and direct messaging through social networks such as Facebook and Instagram or through our referral system.  As indicated by law, we are responsible for your personal information, so we guarantee that we have applied the technical, organizational and administrative measures necessary to protect it.   Purposes of treatment and legal basis  PRODESEG collects your personal information in order to always offer you a better service. By virtue of our company’s line of business, the information we process is collected to transfer it to the insurance company with which you decide to contract after accepting a quote and starting the process. We store your data from the moment you request more information about the service (landing and quote) until the commercial relationship between the parties is effectively terminated (end of the policy).  On each of our platforms we handle information in accordance with the provisions of this privacy policy. Among the purposes of processing your data as a customer are: 

• To contact you
• In order to provide you with good service, 
• To manage your policies, receive and send documentation and check the status of your requests 
• Connect with the insurer of your choice; and
• To promote our services.

We inform you that we do not carry out profiling and therefore, in accordance with Ecuadorian law, we are prohibited from making automated decisions without your consent.  By reading this and clicking accept, you declare that you are familiar with the document, and you expressly authorize PRODESEG to process your personal data. Said consent will be obtained when accepting the privacy statement through digital channels, verbally or other means used by PRODESEG. Conservation time We retain your data for the period necessary to fulfill the purposes outlined in this Policy or our data retention policies, unless a longer retention period is required by law. Information storage Depending on the purpose for which the data was collected, it will be stored in any of the company’s banks or databases. Origin of personal data and subsequent processing In addition to the information obtained directly from the owner, for PRODESEG file registration purposes we may combine the information provided with other types of data collected through various sources, for example, other users, publicly accessible data and links from other websites. Only if you accept the treatments described in section xx of this policy, your data may be used to promote products and services; and/or be transferred to some of the companies that make up the economic group. Rights of the interested party You are in control of your personal data. As the owner or interested party of your personal information, you can directly request PRODESEG via email protecciondedatos@prodeseg.com to exercise your rights in accordance with the LOPDP.  These exercisable rights are the following:

• Access. 

You can request PRODESEG access to all personal data and information about its treatment without justification and as long as this request is reasonable and does not constitute an abuse of rights.

• Rectification and update. 

You can request PRODESEG that, if you verify that any data we keep about you is wrong or out of date, we update or modify it.  Please note that it is your obligation that the information you provide us is true and accurate. On our side, we carry out reviews and comparison of information that you give us with public information or available on pages of state authorities and public access.

• Elimination

You can ask us to delete your personal data when there is no longer a reason for its treatment, when our commercial relationship has ended or in the event that its conservation is no longer necessary with respect to the purpose for which it was initially collected. This right, according to the law, has its limitations. We can keep your information in the event that an authority requires it from us in the framework of investigations or public interest or if there is a legal obligation to keep it for longer than previously established.

• Opposition. 

You can oppose the use of your personal data if you verify that they are being processed for purposes other than those for which they were collected or if they are not necessary to maintain our business relationship.

• suspension of treatment

You can request the temporary cessation of the processing of your data when:

• You challenge the accuracy of your personal data
• The treatment that we carry out is illegal
• If PRODESEG no longer needs to process your personal data, but you need them for the formulation, exercise or defense of claims.
• If you oppose the processing of your data for the fulfillment of a mission in the public interest or for the satisfaction of a legitimate interest, while we verify whether the legitimate reasons for the treatment prevail over those of the owner. 

Transfer of Personal Data The information provided by the users will be available to the owners. Personal information may only be accessed by authorized persons, likewise its circulation will be limited to the exercise of the purposes authorized by the user, without prejudice to compliance with legal and/or judicial orders that require access to the information provided by users, patients, guardians, suppliers, workers and contractors of PRODESEG. Effects of the delivery of personal data The information provided to PRODESEG requires the free, prior, informed and express consent of the owner of the information, which will be obtained by physical or electronic means, in such a way that it can be subject to subsequent consultation. Authorization is not required in cases of requirements of public or administrative entities in the exercise of their legal functions, data of public knowledge or cases of medical or health emergency

• If the user considers that PRODESEG should not use or share his personal information, he must expressly state it with the official and/or worker who requested the respective authorization. 
• The holders of personal data may at any time revoke the authorization granted for the processing of their personal data or request their deletion, as long as it is not prevented by a legal or contractual provision. 
• PRODESEG establishes simple and free mechanisms that allow the holder to revoke his authorization or request the deletion of his personal data, at least by the same means by which he granted it.

Changes to the data protection policy Updates to this document will be notified through the PRODESEG website or through the digital channels that we have made available to you. It is your responsibility to constantly review them. We will inform you of any detail that may affect the processing of your personal data, without this implying a detriment to your rights as the owner.